William Millar

Freelance role focused on development, configuration, and technical delivery of ServiceNow Customer Service Management (CSM) for a major financial services organisation. The consultant will be responsible for scripting, workflow configuration, and integration development to support case management, customer workflows, and omni-channel automation. The role includes building custom applications, optimising platform performance, and working alongside architects and business analysts.

Freelance role focused on development, configuration, and technical delivery of ServiceNow Customer Service Management (CSM) for a major financial services organisation. The consultant will handle scripting, workflow configuration, and integration development to support case management, customer workflows, and omni-channel automation. The role includes building custom applications, optimising platform performance, and working with architects and business analysts.

Freelance engagement with a multinational manufacturing organisation operating in production on Microsoft Dynamics 365. The consultant will conduct an independent AS-IS assessment, engage business stakeholders to understand pain points, and provide prioritised improvement recommendations and guidance on process optimisation and user enablement.

PMO Analyst responsible for maintaining programme and project portfolio, ensuring portfolio log serves as single source of truth for reporting and governance. The role supports portfolio delivery through high-quality management information, compliance monitoring, and leveraging AI and digital tools for automation and efficiency.

Freelance role focused on implementation, optimisation, and governance of ServiceNow CMDB and CSDM in a large-scale enterprise IT environment. The consultant will improve CMDB data quality, implement CSDM best practices, and enhance service visibility through Discovery and Service Mapping. Working with technical teams to deliver a scalable, well-governed ServiceNow platform aligned with ITIL standards.

Freelance role focused on implementation, optimisation, and support of ServiceNow IT Operations Management (ITOM) in a large-scale enterprise IT environment. The consultant will work with technical teams on Discovery, Service Mapping, Event Management, CMDB optimisation, cloud infrastructure visibility, and platform integrations. The role supports continuous service improvement aligned with industry best practices.

Freelance role focused on development, customisation, integration, and support of Microsoft Dynamics 365 Business Central within a large-scale business transformation programme. The developer will work with functional consultants, solution architects, and business stakeholders to design and enhance Business Central solutions including extensions, customisations, and integrations.

Freelance opportunity leading solution design and architecture of a large-scale Microsoft Dynamics 365 Finance & Operations transformation programme for an international manufacturing and distribution business. The consultant will define the overall D365 F&O solution landscape, lead architecture workshops, and ensure alignment between business requirements and technical delivery.

Freelance opportunity supporting the finance workstream of a Microsoft Dynamics 365 Finance & Operations transformation programme for a multinational manufacturing client. The consultant will lead finance process workshops, support system configuration, and optimise core finance functions including GL, AP, AR, fixed assets, and financial reporting.

Freelance opportunity supporting development and enhancement of Microsoft Dynamics 365 F&O within a global ERP programme. The consultant will develop customisations, integrations, and technical solutions across finance and supply chain processes. Working closely with functional teams and stakeholders in an agile delivery environment.

Freelance role focused on implementation, optimisation, and support of Microsoft Dynamics 365 F&SCM within a large-scale international digital transformation programme. The consultant will analyse business processes, configure D365 F&SCM modules, and drive process improvements across finance, procurement, inventory, warehouse, and supply chain operations.