SAP Basis Consultant (S/4HANA Cloud / Client-Facing)

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Colombia, South America Ort

We are seeking an experienced SAP Basis Consultant to support and deliver end‑to‑end services across SAP S/4HANA cloud environments for a portfolio of global customers across LATAM and the US.

This role sits at the intersection of technical SAP delivery and customer engagement, with a strong focus on service quality, system performance, and ongoing lifecycle management within cloud environments.

- Support SAP S/4HANA cloud environments including upgrades, infrastructure updates, and technical troubleshooting

- Act as a primary point of contact for customers, leading service reviews and ongoing engagement activities

- Manage and coordinate incident resolution, including major incidents and escalations

- Oversee service delivery performance against SLAs and ensure continuous improvement

- Support customer on-boarding and transition into managed cloud services

- Collaborate with internal delivery teams to ensure successful execution across the service lifecycle

- Contribute to release, maintenance, and change management activities

Required Experience & Skills:

- Strong SAP Basis background within enterprise environments

- Hands-on experience with SAP S/4HANA and/or cloud platforms (HEC or similar)

- Proven experience supporting upgrades, infrastructure, and technical operations

- Experience working in customer-facing roles within consulting or managed services

- Understanding of IT Service Management and incident handling processes

If you are available / interested, please respond with your updated CV for immediate consideration.

CR/134327_1778618968

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