Service Delivery Team lead

Lassen Sie Ihre Karriereträume wahr werden.

Bei uns erhalten Sie die Beratungsleistungen, Ressourcen und Kontakte, um sich Ihren SAP- oder IT-Traumjob zu sichern.

Vienna, Austria, Western Europe Ort

Red Global are working with a key client to hire a Service Delivery Team Lead. This role will be a full-time, permanent engagement to hire a German-speaking Senior Team Lead to help support their IT support team deliver high quality service. This role will be a fully on-site role, requiring 5 days per week on-site at their Vienna office.

Required skills / Experience:

- At least 3-5 years of experience in a comparable management position in IT support.

- Sound experience in leading teams and escalation management.

- In-depth knowledge of Microsoft Windows operating systems and Microsoft Office/365 (including Exchange, Teams, SharePoint and Intune).

- Experience in implementing and optimising CRM/ERP/WMS systems.

- Knowledge of network services such as DNS and DHCP as well as VoIP, PBX and 3CX.

- Lead and motivate a team of IT support staff to ensure high quality support.

- Handle complex requests as an escalation point and collaborate with global IT teams and senior stakeholders.

- Ensuring proper processing and escalation of incidents and service requests.

- Develop and train the team to improve processes and ensure compliance with internal standards.

- Responsible for monitoring and reporting team performance to relevant stakeholders.

- Co-design and implementation of strategies to improve IT service quality.

- Assist in implementing new technologies and tools into support processes.

- Maintaining a strong customer focus and building sustainable relationships with internal and external stakeholders.

- Practical experience in implementing ITIL or comparable processes.

This role cannot offer VISA sponsorship. Please do not apply if you do not have full right to work in Austria.

For more information please apply below

Delivery Lead - AUS_1779200731

IT Support Analyst (1st-2nd Line Support)

Das könnte Ihnen auch gefallen…

IT Support Analyst (1st-2nd Line Support)

Red Global are working with a key client to hire an IT Support Analyst. This role will be a...

ServiceNow Lead- 6+ Monate - Remote

Für unseren langjährigen Endkunden suchen wir einen ServiceNow Lead.Ihre Hauptaufgabe besteht in...

Oracle Cloud Infrastructure (OCI) Specialist Overview Role: Oracle Cloud Infrastructure Specialist...

IT 1st & 2nd Level Support - 6+ Monate - Großraum Halle - ASAP

Für unseren Kunden suchen wir einen IT Support, der den First- und Second-Level-Support im Bereich...

IT Interim Manager - 6+ Monate - Remote & Halle - Start ASAP

Für unseren Kunden suchen wir einen IT Manager, der interimistisch die Themen Clientanwendungen und...

QA Engineer - 2 Month Contract role - Hybrid (Stockholm, Sweden) **No UK applicants...

SAP Stammdaten Spezialist - (m/w/d)- 24 Monate - Start ASAP

Für unseren Kunden aus dem Automotive-Umfeld suchen wir einen erfahrenen SAP Stammdaten...

PLM Architect (S/4HANA Transformation) - 12+ Months - remote

For our client, we are looking for an experienced PLM Stream Lead within an SAP S/4HANA...

Datenbankadministrator - Vollzeit - hybrid - ASAP

Für unseren Kunden suchen wir derzeit einen Senior Datenbankadministrator (DB2/Linux). Ihre...

SAP SD Consultant (AMS Support)

SAP SD Consultant - 6 months - Germany - Remote RED now has a new contract opportunity for...

SAP Finance & R2R Data Migration Expert

RED Global is looking for an experienced SAP Finance & R2R Data Migration Expert to support a...

RED - SAP Finance & R2R data migration expert - Brazil

RED Global is looking for an experienced SAP Business Data Migration Finance expert to support a...

- United States of America, North America

SAP Manufacturing Analyst/ Manufacturing BA Requirements Support site operations teams: acting as a...

SAP Manufacturing Consultant PP - Wien / Remote - ASAP

Für einen potenziellen Kunden im Bereich Automotive suchen wir einen erfahrenen SAP Manufacturing...

SAP SD Consultant (m/w/d) - S/4HANA - Wien/Remote - Start ASAP

Für unseren Kunden suchen wir einen erfahrenen SAP SD Consultant (m/w/d) für eine S/4HANA...

Oracle HR Test Lead

Oracle HR Test Lead Role Overview: We require an experienced Oracle HR Test Lead to oversee...

SAP MM S/4HANA Lead

- Texas, United States of America, North America

RED is currently seeking an S/4HANA MM Lead for a long-term contract opportunity with one of our...

Registrieren Sie sich bei RED Global.

Wenn Sie sich bei RED Global registrieren, erhalten Sie personalisierte Benachrichtigungen zu Jobangeboten, bekommen sofortigen Zugang zu Hunderten neuer SAP- und Tech-Vakanzen und können sich schnell und einfach bewerben. Registrieren Sie sich noch heute und nutzen Sie die Vorteile, die RED Global für seine Kandidaten bereithält.