75% remote: Atlassian Suite Engineer (f/m/d)

For our client we are looking for an Atlassian Suite Engineer (f/m/d). 1 week Frankfurt / 3 weeks remote in rotation, up to 50% onsite in peak times Organizational Development (OD) is one of the supporting functions, covering the procedural organization as well as the structural organization and parts of the program governance. One main artifact owned by OD is the operating model which covers, amongst others, the structural organization (Org Chart, Roles, Team Structures), the procedural organization (Process Management Framework, Process Landscape) and the governance structure - Analyze existing and target processes together with process owners, functional leads and implementation teams - Derive functional and non-functional requirements for Jira, Confluence, JSM and related plug-ins from the processes - Translate requirements into concrete tool capabilities like Jira project configurations, issue types, fields, statuses, transitions, permissions, automations, reports and dashboards - Develop and continuously improve workflow concepts for teams, ensuring alignment with program-wide standards while allowing sufficient flexibility for team-specific needs - Document implemented workflows, configuration decisions, process-tool mappings and usage guidelines in a structured and reusable way - Identify gaps between current process execution and current tool usage, and propose pragmatic improvements or new tool capabilities - Conceptualization of the design and implementation of templates, boards, spaces, documentation structures and onboarding flows within the Collaboration Suite - Create, maintain and optimize reports, filters, queries and dashboards to increase process transparency, progress tracking and decisions - Coordination with architecture, IAM, platform, security and toolchain stakeholders to ensure that process-driven requirements are feasible within the broader Collaboration Suite architecture - Contribute to the evaluation of plug-ins, extensions and software enhancements by defining the underlying process need, expected value, usage scenarios and acceptance criteria - Consulting on the definition of role and permission models from a process perspective and coordinate implementation with IAM and platform stakeholders - Facilitate workshops with stakeholders to collect requirements, validate workflow proposals and give recommendations on adoption across project teams - Act as the functional bridge between process design, product management, implementation and technical platform/tooling stakeholders - Proven experience in translating business, organizational, or process requirements into practical workflows, configurations, and functional designs within Jira, Confluence, JSM, and/or related Atlassian tools - Experience in analyzing existing process landscapes, identifying improvement potential, and deriving tool-based solutions that support efficient collaboration, transparency, and governance - Ability to structure ambiguous requirements and translate them into clear functional specifications, user stories, configuration concepts, and implementation-ready requirements - Experience and solid understanding of product delivery (Scrum, SAFe, Mutli-Release Management, Platform Engineering) - Profound knowledge of the Atlassian Suite, namely Jira, Confluence and JSM - Strong understanding of Jira workflow design, including issue types, fields, statuses, transitions, permissions, boards, filters, dashboards, reports, and automation concepts - Hands-on attitude with the ability to work closely with process owners, product management, implementation teams, board owners, and technical platform/tooling teams - Experience in defining and maintaining reporting structures, dashboards, filters, and queries to support process transparency, progress tracking, and decision-making - Good understanding of role and permission concepts within Jira, Confluence, and/or JSM, including coordination with IAM or platform teams where required - Experience in creating structured documentation, guidelines, templates, and onboarding material for the use of Atlassian-based collaboration tools across teams - Experience and solid understanding of product operations (ITIL / ITSM, DevOps, SRE, etc.) Familiarity with service management processes such as incident, change, and request management - Experience defining governance principles for workflows, permissions, templates, naming conventions, and reporting standards - Experience in evaluating plug-ins, extensions, or software enhancements from a functional and process-driven perspective, including defining usage scenarios, expected value, and acceptance criteria - Experience deriving integration requirements for Atlassian tools, e.g. CMDB, external ticketing, GitLab, notification or reporting tools