[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-product-owner-customer-interaction-routing-cloud-migration":3,"similar-product-owner-customer-interaction-routing-cloud-migration":30},{"id":4,"slug":5,"title":6,"skills":7,"budget":15,"duration":16,"location":17,"onsitePercent":16,"contractType":18,"foundAt":19,"category":20,"description":24,"rawText":25,"webTitle":26,"webText":27,"language":28,"projectId":16,"sourceUrl":29},8286,"product-owner-customer-interaction-routing-cloud-migration","Product Owner - Customer Interaction Routing & Cloud Migration",[8,9,10,11,12,13,14],"Product Owner","Genesys","Salesforce","Voice-Systeme","IVR-Logica","Cloud Migration","Customer Service","65.000 EUR\u002FJahr",null,"Den Haag","permanent","2026-06-03T05:12:01+00:00",{"id":21,"slug":22,"label":23},8,"it_consulting","Projektmanagement & Beratung","Product Owner für die Architektur einer Routingstrategie mit 100.000+ wöchentlichen Kundenkontakten. Verantwortung für Cloud-Migration der Kundeninteraktions-Umgebung und Management von Development Teams für Core Routing.","\u003Cp>\u003Cstrong>NB: Voor deze rol kunnen wij zowel Nederlandstalige als Engelstalige professionals in overweging nemen. Wij kunnen echter geen visum sponsorship aanbieden.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Cp>Wil jij de architect zijn achter de routingstrategie die wekelijks meer dan 100.000 klantcontacten in goede banen leidt? Krijg jij energie van een complexe migraties naar binnen een grootschalige, dynamische omgeving? Zoek jij een rol waarin jouw assertiviteit en nieuwsgierigheid direct impact hebben op de bereikbaarheid van een top-tier organisatie?\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Cp>Mijn opdrachtgever bevindt zich momenteel in een cruciale fase van digitale transformatie, waarbij de volledige klantinteractie-omgeving naar de cloud wordt verhuisd. De grootste uitdaging voor jou is het managen van de hoge druk vanuit Customer Operations terwijl je de technische roadmap strak in de gaten houdt.\u003C\u002Fp>\n\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ik ben op zoek naar iemand die:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Beschikt over tenminste 3 jaar relevante werkervaring als Product Owner of in een vergelijkbare technische rol.\u003C\u002Fli>\n\u003Cli>Aantoonbare kennis heeft van Genesys (of vergelijkbaar) en Salesforce.\u003C\u002Fli>\n\u003Cli>Begrijpt hoe Voice-systemen en IVR-logica (“druk 1 voor…”) technisch en operationeel werken.\u003C\u002Fli>\n\u003Cli>Assertief, stoutmoedig en niet bang is om tegengas te geven in een omgeving met veel stakeholders.\u003C\u002Fli>\n\u003Cli>De Nederlandse taal beheerst (Engelssprekende kandidaten met de juiste niche-ervaring worden ook aangemoedigd).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Wie geïnteresseerd is in:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Het leiden van development teams die werken aan de core routing van de organisatie.\u003C\u002Fli>\n\u003Cli>Het vertalen van complexe businesswensen vanuit Customer Operations naar concrete IT-oplossingen.\u003C\u002Fli>\n\u003Cli>Het bewaken en vormgeven van de strategische roadmap voor klantinteractie-technologie.\u003C\u002Fli>\n\u003Cli>Werken in het hart van de operatie, waar IT en klantenservice direct samenkomen.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Voor een bedrijf dat:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Een competitief basissalaris biedt tot \u003Cstrong>€65.000\u003C\u002Fstrong> per jaar. Daarnaast geniet je van goede secundaire voorwaarden zoals pensioen, productkortingen en volop ontwikkelingsmogelijkheden. Mocht dit salaris niet direct aansluiten op jouw profiel, dan sta ik open voor een gesprek over wat jij nodig hebt.\u003C\u002Fli>\n\u003Cli>Een van de grootste organisaties in Nederland is met een enorme maatschappelijke impact en focus op state-of-the-art cloudtechnologie.\u003C\u002Fli>\n\u003Cli>Volop in beweging is, met interne doorgroeimogelijkheden en langetermijn-carrièreperspectief.\u003C\u002Fli>\n\u003Cli>Een informele maar professionele cultuur heeft waarin eigen initiatief en een ‘can-do’ mentaliteit echt worden gewaardeerd.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We weten dat we veel vragen, maar moedigen je aan om ook te solliciteren als je voor 80% bij de rol past.\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Cp>Solliciteer nu! Eerst even sparren? Bel Nezar Lourens op 020 305 8545 of e-mail me via nezar.lourens@darwinrecruitment.com om meer te weten te komen over deze uitdagende kans.\u003C\u002Fp>\n\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Keywords:\u003C\u002Fstrong> Product Owner, Genesys, Salesforce, Customer Interaction Routing, IVR, Voice, Cloud Migration, Customer Service, Den Haag\u003C\u002Fp>\n\u003Cp>Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.\u003C\u002Fp>\n\u003Cp>\u003Cimg src=\"https:\u002F\u002Fcounter.adcourier.com\u002FTmV6YXIuTG91cmVucy4zNjc1MC4xMjc4NEBkYXJ3aW4uYXBsaXRyYWsuY29t.gif\">\u003C\u002Fp>\n\u003Cp>\u003Cspan style=\"color: #ffffff\">Nezar Lourens\u003C\u002Fspan>\u003C\u002Fp>\nAnsprechpartner: Nezar Lourens\nE-Mail: Nezar.Lourens@darwinrecruitment.com\nTelefon: +31 (0)20 305 85 45","Product Owner Customer Interaction Routing & Cloud Migration","Wir suchen einen erfahrenen Product Owner, der die Routingstrategie für über 100.000 wöchentliche Kundenkontakte verantwortet und eine komplexe Cloud-Migration in einer großskaligen, dynamischen Umgebung leitet. Diese Position bietet die Möglichkeit, direkten Einfluss auf die Erreichbarkeit einer führenden Organisation zu nehmen.\n\nDie Organisation befindet sich in einer entscheidenden Phase der digitalen Transformation, bei der die gesamte Kundeninteraktions-Umgebung in die Cloud migriert wird. Als Product Owner managst du den hohen Druck aus dem Customer Operations Bereich und behältst dabei die technische Roadmap im Blick.\n\nWir erwarten mindestens 3 Jahre relevante Berufserfahrung als Product Owner oder in einer vergleichbaren technischen Rolle. Nachweisbare Kenntnisse in Genesys oder vergleichbaren Systemen sowie Salesforce sind erforderlich. Du verstehst, wie Voice-Systeme und IVR-Logik technisch und operativ funktionieren. Wichtig ist eine assertive, mutige Persönlichkeit, die sich in einem stakeholder-reichen Umfeld durchsetzen kann.\n\nDeine Aufgaben umfassen die Leitung von Entwicklungsteams, die am Core-Routing der Organisation arbeiten, die Übersetzung komplexer Business-Anforderungen in konkrete IT-Lösungen sowie die strategische Roadmap-Entwicklung für Kundeninteraktions-Technologie.\n\nGeboten wird ein kompetitives Grundgehalt bis zu 65.000 Euro jährlich, ergänzt durch attraktive Zusatzleistungen wie Pension, Produktrabatte und umfangreiche Entwicklungsmöglichkeiten. Die Organisation ist eine der größten in den Niederlanden mit enormer gesellschaftlicher Wirkung und Fokus auf modernste Cloud-Technologie. Eine informelle aber professionelle Kultur mit internen Aufstiegsmöglichkeiten und langfristigen Karriereperspektiven rundet das Angebot ab.","nl","https:\u002F\u002Fwww.darwinrecruitment.com\u002Fjob\u002F2367506909986-product-owner-contact-solutions-den-haag-south-holland\u002F",{"items":31},[32,50,71,89,95,101,107,113,119,139,157,172,184,197,213],{"id":33,"slug":34,"title":35,"skills":36,"budget":16,"duration":44,"location":45,"onsitePercent":46,"contractType":47,"foundAt":48,"category":49},10246,"freelance-it-project-manager","Freelance IT Project Manager",[37,38,39,40,41,42,43],"IT Project Management","Office Networking","Meeting Rooms","CCTV","Printers","Physical Security","English","6 Monate","Berlin",80,"contracting","2026-06-03T06:02:48+00:00",{"id":21,"slug":22,"label":23},{"id":51,"slug":52,"title":53,"skills":54,"budget":16,"duration":16,"location":16,"onsitePercent":16,"contractType":18,"foundAt":69,"category":70},10230,"project-assistant-junior-project-manager-digital-pmo","Project Assistant \u002F Junior Project Manager (Digital PMO)",[55,56,57,58,59,60,61,62,63,64,65,66,67,68],"Project Management","PMO","Microsoft 365","SharePoint","Teams","Agile","Scrum","Waterfall","Jira","Azure DevOps","Digital Transformation","Stakeholder Management","Documentation","Risk Management","2026-06-03T06:02:32+00:00",{"id":21,"slug":22,"label":23},{"id":72,"slug":73,"title":74,"skills":75,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":87,"category":88},10077,"senior-e-invoicing-functional-analyst-6","Senior E-Invoicing Functional Analyst",[76,77,78,79,80,81,82,83,84,85],"E-Invoicing","Functional Analysis","Business Analysis","Tax Compliance","Digital Reporting","Regulatory Requirements","SaaS Platform","Process Documentation","User Stories","Acceptance Criteria",0,"2026-06-03T05:59:48+00:00",{"id":21,"slug":22,"label":23},{"id":90,"slug":91,"title":74,"skills":92,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":93,"category":94},10062,"senior-e-invoicing-functional-analyst-5",[76,77,78,79,80,81,82,83,84,85],"2026-06-03T05:59:30+00:00",{"id":21,"slug":22,"label":23},{"id":96,"slug":97,"title":74,"skills":98,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":99,"category":100},10047,"senior-e-invoicing-functional-analyst-4",[76,77,78,79,80,81,82,83,84,85],"2026-06-03T05:59:13+00:00",{"id":21,"slug":22,"label":23},{"id":102,"slug":103,"title":74,"skills":104,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":105,"category":106},10032,"senior-e-invoicing-functional-analyst-3",[76,77,78,79,80,81,82,83,84,85],"2026-06-03T05:58:55+00:00",{"id":21,"slug":22,"label":23},{"id":108,"slug":109,"title":74,"skills":110,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":111,"category":112},10018,"senior-e-invoicing-functional-analyst-2",[76,77,78,79,80,81,82,83,84,85],"2026-06-03T05:58:40+00:00",{"id":21,"slug":22,"label":23},{"id":114,"slug":115,"title":74,"skills":116,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":47,"foundAt":117,"category":118},10003,"senior-e-invoicing-functional-analyst",[76,77,78,79,80,81,82,83,84,85],"2026-06-03T05:58:23+00:00",{"id":21,"slug":22,"label":23},{"id":120,"slug":121,"title":122,"skills":123,"budget":16,"duration":16,"location":135,"onsitePercent":136,"contractType":18,"foundAt":137,"category":138},9702,"hris-business-systems-manager","HRIS Business Systems Manager",[124,125,126,127,128,129,130,131,132,133,134],"HRIS","HR technology","Oracle Fusion Cloud HCM","SAP SF","Workday","UKG Pro","ADP Workforce NOW","project management","stakeholder collaboration","analytical skills","leadership","Durham, NC",50,"2026-06-03T05:52:48+00:00",{"id":21,"slug":22,"label":23},{"id":140,"slug":141,"title":142,"skills":143,"budget":16,"duration":16,"location":16,"onsitePercent":86,"contractType":18,"foundAt":155,"category":156},8450,"hcm-data-migration-specialist","HCM Data Migration Specialist",[144,128,145,146,147,148,149,150,151,152,153,154],"HCM\u002FHRIS data migration","Rippling","UKG","Excel","Google Sheets","data cleansing","data validation","data transformation","HR systems","payroll data handling","Claude AI tools","2026-06-03T05:16:50+00:00",{"id":21,"slug":22,"label":23},{"id":158,"slug":159,"title":160,"skills":161,"budget":16,"duration":16,"location":169,"onsitePercent":136,"contractType":18,"foundAt":170,"category":171},8156,"implementation-consultant-smartrecruiters","Implementation Consultant – SmartRecruiters",[162,163,164,152,131,165,166,167,168],"SmartRecruiters","recruitment workflows","talent acquisition","system configuration","workflow design","data migration","API integrations","Zurich","2026-06-03T05:07:40+00:00",{"id":21,"slug":22,"label":23},{"id":173,"slug":174,"title":175,"skills":176,"budget":179,"duration":180,"location":181,"onsitePercent":46,"contractType":47,"foundAt":182,"category":183},7802,"senior-it-project-manager-industrial-background","Senior IT Project Manager (Industrial Background)",[55,177,178],"Industrial IT Projects","Multi-project Delivery","competitive","6 months","Charleroi","2026-06-03T04:52:00+00:00",{"id":21,"slug":22,"label":23},{"id":185,"slug":186,"title":187,"skills":188,"budget":193,"duration":194,"location":16,"onsitePercent":86,"contractType":47,"foundAt":195,"category":196},7797,"blue-yonder-tms-consultant-contract","Blue Yonder TMS Consultant (Contract)",[189,190,191,192],"Blue Yonder TMS","Transportation Management","Application Managed Services","Support Transition","auf Anfrage","12 Monate","2026-06-03T04:51:45+00:00",{"id":21,"slug":22,"label":23},{"id":198,"slug":199,"title":200,"skills":201,"budget":16,"duration":44,"location":16,"onsitePercent":16,"contractType":18,"foundAt":211,"category":212},7756,"product-operations-lead-b2b-saas","Product Operations Lead (B2B SaaS)",[202,203,204,205,206,207,208,209,210],"Product Operations","Strategy & Operations","B2B SaaS","Systems thinking","Data analysis","Stakeholder management","Process design","KPI frameworks","Cross-functional collaboration","2026-06-03T04:49:08+00:00",{"id":21,"slug":22,"label":23},{"id":214,"slug":215,"title":216,"skills":217,"budget":224,"duration":16,"location":225,"onsitePercent":16,"contractType":18,"foundAt":226,"category":227},7619,"senior-it-delivery-manager-leadership-role","Senior IT Delivery Manager - Leadership Role",[218,219,220,221,222,207,223],"Senior line management experience","IT delivery leadership","Team management","Organizational change management","Performance management","Distributed teams management","90.000 EUR\u002FJahr","Netherlands","2026-06-03T04:35:17+00:00",{"id":21,"slug":22,"label":23}]