[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-it-support-analyst-1st-2nd-line-support":3,"similar-it-support-analyst-1st-2nd-line-support":33},{"id":4,"slug":5,"title":6,"skills":7,"budget":18,"duration":19,"location":20,"onsitePercent":21,"contractType":22,"foundAt":23,"category":24,"description":28,"rawText":29,"language":30,"projectId":31,"sourceUrl":32},4518,"it-support-analyst-1st-2nd-line-support","IT Support Analyst (1st-2nd Line Support)",[8,9,10,11,12,13,14,15,16,17],"1st-2nd Line technical support","IT hardware troubleshooting","Microsoft Windows","Microsoft Office\u002F365","Active Directory","DNS","DHCP","network basics","German","English","Negotiable",null,"Vienna",100,"permanent","2026-05-19T14:27:10+00:00",{"id":25,"slug":26,"label":27},5,"it_infra_security","IT-Infrastruktur & Security","Vollzeit-Festanstellung als 1st-2nd Line Support Engineer zur Unterstützung des IT-Teams. Die Rolle umfasst technischen Support vor Ort und remote mit 5 Tagen pro Woche im Wiener Büro.","Lassen Sie Ihre Karriereträume wahr werden.\n\n \n Bei uns erhalten Sie die Beratungsleistungen, Ressourcen und Kontakte, um sich Ihren SAP- oder IT-Traumjob zu sichern.\n\n \n\n \n\n \n \n\n \n \n\n \n\n - Home\n- Jobs\n- IT Support Analyst (1st-2nd Line Support)\n\n \n \n \n IT Support Analyst (1st-2nd Line Support)\n\n \n\n Stellenausschreibung\n\n \n - \n Vienna, Austria, Western Europe Ort\n \n\n - \n Negotiable Gehalt\n \n\n - \n Infrastructure Technologie\n \n\n - \n Festanstellung Art\n \n\n - \n vor Ort Arbeitsplatz\n \n\n \n \n\n \n \n \n \n \n Jetzt bewerben\n \n \n\n \n\nRed Global are working with a key client to hire an IT Support Analyst. This role will be a full-time, permanent engagement to hire a 1st-2nd Line Support Engineer to help support their IT team in delivering high-quality service. This role involves a mix of on-site and remote support. This role will require 5 days on-site in the Vienna office\n\nRequired skills \u002F Experience:\n\n- Experience in a similar 1st-2nd Line technical support role.\n\n- Strong ability to troubleshoot technical issues and take ownership of problem resolution.\n\n- Hands-on knowledge of IT hardware (desktops, laptops, tablets, printers, smartphones).\n\n- Experience with Microsoft Windows operating systems (Apple OS knowledge is a plus).\n\n- Familiarity with Microsoft Office\u002F365, Active Directory, DNS, and DHCP.\n\n- Understanding of network basics including structured cabling and Wi-Fi connectivity (routers, switches, access points).\n\n- Strong communication skills in German and English\n\n- Proven ability to work in a customer-focused, team-oriented environment.\n\n- Good time management and ability to work in a fast-paced setting.\n\nTasks:\n\n- Provide 1st-2nd Line IT support both remotely and onsite.\n\n- Take ownership of user requests, ensuring timely resolution of incidents and service requests.\n\n- Communicate effectively with users regarding issue progress and resolution plans.\n\n- Diagnose and resolve technical issues or escalate to 2nd-3rd Line support when required.\n\n- Maintain accurate updates within the ticketing system, ensuring proper documentation of all actions taken.\n\n- Create and maintain knowledge base articles and documentation of solutions.\n\n- Maintain a strong customer focus and deliver high-quality service at all times.\n\nPlease note: This role cannot offer VISA sponsorship.\n\nIf you are interested in discussing this role further, please apply below.\n\n Reference\nSupport Analyst AUS_1779200714\n\n Date\n19.05.2026\n\n \n Jetzt bewerben\n \n \n\n \n\n \n \n \n \n Ähnliche Jobs\n\n \n \n Zurück\n \n \n \n \n \n \n QA Engineer\n\n \n - Stockholm, Sweden, Western Europe\n\n - Negotiable\n\n \n \n\n \n\n \n \n\n \n \n \n \n \n Service Delivery Team lead\n\n \n - Vienna, Austria, Western Europe\n\n - Negotiable\n\n \n \n\n \n\n \n \n\n \n\n \n Weiter\n \n\n \n\n \n \n\n \n\n \n\n \n\n \n\n \n\n \n \n \n Das könnte Ihnen auch gefallen…\n\n \n\n \n Ähnliche Jobs\n\n \n\n \n \n \n\n \n \n\n \n\n \n\n \n \n \n \n \n \n \n Service Delivery Team lead\n\n \n - Vienna, Austria, Western Europe\n\n - Negotiable\n\n \n \n\n Red Global are working with a key client to hire a Service Delivery Team Lead. 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Registrieren Sie sich noch heute und nutzen Sie die Vorteile, die RED Global für seine Kandidaten bereithält. \n \n\n  \n\n \n\n \n \n\n \n\n \n \n \n\n \n\n \n\n \n \n \n Our Partners","en","Support Analyst AUS_1779200714","https:\u002F\u002Fwww.redglobal.de\u002Fjobs\u002Fjob\u002Fit-support-analyst-1st-2nd-line-support-\u002FVI51fwLG",{"items":34},[35,56,76,91,120],{"id":36,"slug":37,"title":38,"skills":39,"budget":51,"duration":19,"location":52,"onsitePercent":21,"contractType":53,"foundAt":54,"category":55},4918,"technischer-junior-projektmanager-fuer-it-infrastruktur-mwd","Technischer (Junior) Projektmanager für IT-Infrastruktur (m\u002Fw\u002Fd)",[40,41,42,43,44,45,46,47,48,49,50],"Projektmanagement","IT-Infrastruktur","Netzwerk-Technologien","WAN","LAN","WLAN","IT-Sicherheit","Wirtschaftsinformatik","Fachinformatiker","Deutsch","Englisch","60000-90000 EUR pro Jahr","Neckarsulm","temp_work","2026-05-20T21:30:58+00:00",{"id":25,"slug":26,"label":27},{"id":57,"slug":58,"title":59,"skills":60,"budget":19,"duration":70,"location":71,"onsitePercent":72,"contractType":73,"foundAt":74,"category":75},4881,"it-systemadministrator-it-techniker-produktion-mobile-devices-mwd","IT-Systemadministrator \u002F IT-Techniker Produktion + Mobile Devices (m\u002Fw\u002Fd)",[61,62,63,64,65,66,67,68,69],"IT-Systemadministration","Zebra-Scanner","SOTI MobiControl","Mobile Device Management","Netzwerktechnik","LAN\u002FWLAN","TCP\u002FIP","Labeldrucker","Produktionsmaschinen-Anbindung","01.06.2026 - 31.01.2027","Köln",50,"contracting","2026-05-20T14:45:38+00:00",{"id":25,"slug":26,"label":27},{"id":77,"slug":78,"title":79,"skills":80,"budget":19,"duration":87,"location":88,"onsitePercent":72,"contractType":73,"foundAt":89,"category":90},4873,"windows-system-engineer-mwd","Windows System Engineer (m\u002Fw\u002Fd)",[81,82,13,14,83,84,85,86],"Windows Server","Active Directory Domain Services","PowerShell","NPS","Authentifizierungsdienste","Netzwerkadministration","> 12 months","Gilching","2026-05-20T14:26:32+00:00",{"id":25,"slug":26,"label":27},{"id":92,"slug":93,"title":94,"skills":95,"budget":114,"duration":115,"location":116,"onsitePercent":117,"contractType":73,"foundAt":118,"category":119},4862,"service-delivery-manager-pki-kryptografie-operations-mwd","Service Delivery Manager PKI & Kryptografie Operations (m\u002Fw\u002Fd)",[96,97,98,99,100,101,102,103,104,105,106,107,108,109,110,111,112,113],"PKI","Kryptografie","IT Service Management","Cyber Security","Hardware Security Modules","Secrets Management","DORA","ISO 27001","PCI-DSS","BSI Grundschutz","NIST-Framework","Keyfactor EJBCA","DigiCert ONE","HashiCorp Vault","Thales Luna HSMs","Stakeholder Management","Deutsch C1","Englisch B1","auf Anfrage","09\u002F2026 bis 12\u002F2027","München",10,"2026-05-20T14:06:15+00:00",{"id":25,"slug":26,"label":27},{"id":121,"slug":122,"title":123,"skills":124,"budget":19,"duration":140,"location":19,"onsitePercent":141,"contractType":73,"foundAt":142,"category":143},4858,"5g-core-network-consultant-mwd-latency-performance","5G Core Network Consultant (m\u002Fw\u002Fd) - Latency & Performance",[125,126,127,128,129,130,131,132,133,134,135,136,137,138,40,139],"TIG-Stack","Telegraf","InfluxDB","Grafana","gNMI","SNMP","Netflow","Cisco","Juniper","IP","MPLS","VoIP","IPTV","QoS","5G Core Network","04.05.2026 - 30.12.2026",0,"2026-05-20T14:05:58+00:00",{"id":25,"slug":26,"label":27}]