[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-it-kundenbetreuuer-mwd":3,"similar-it-kundenbetreuuer-mwd":32},{"id":4,"slug":5,"title":6,"skills":7,"budget":17,"duration":17,"location":18,"onsitePercent":19,"contractType":20,"foundAt":21,"category":22,"description":26,"rawText":27,"webTitle":6,"webText":28,"language":29,"projectId":30,"sourceUrl":31},6460,"it-kundenbetreuuer-mwd","IT Kundenbetreuuer (m\u002Fw\u002Fd)",[8,9,10,11,12,13,14,15,16],"ITIL","IT-Service-Management","Projektmanagement","IT-Compliance","Reporting","Wirtschaftsinformatik","Kundenbetreuung","Deutsch","Englisch",null,"Grafenrheinfeld",50,"contracting","2026-05-28T08:25:34+00:00",{"id":23,"slug":24,"label":25},8,"it_consulting","Projektmanagement & Beratung","Zentrale Ansprechperson für Kunden bei IT-bezogenen Anliegen mit Koordination von Eskalationen nach ITIL-Standards. Mitwirkung bei strategischen IT-Konzepten und Überwachung von Serviceleistungen. Erstellung von Service- und Leistungsberichten sowie enge Zusammenarbeit mit Fachabteilungen.","IT Kundenbetreuuer (m\u002Fw\u002Fd)\nProjektnummer: FE61-38129-SW\nStandort: Grafenrheinfeld, Bayern\nArbeitsweise: Hybrid\nLaufzeit: Keine Angabe\nStartdatum: Keine Angabe\n\nDas ist zukünftig dein Job:\n- Zentrale Ansprechperson für Kund:innen bei allen IT‑bezogenen Anliegen\n\n- Koordination und Steuerung von Eskalations‑ und Notfallsituationen gemäß ITIL‑Standards\n\n- Mitwirkung bei der Entwicklung und Umsetzung strategischer IT‑Konzepte\n\n- Überwachung und Sicherstellung der vertraglich vereinbarten Serviceleistungen\n\n- Erstellung, Analyse und Verteilung regelmäßiger Service‑ und Leistungsberichte\n\n- Enge Zusammenarbeit mit internen Fachabteilungen zur strukturierten Lösungsfindung\n\nDas bringst du mit:\n- Abgeschlossenes Studium im Bereich Wirtschaftsinformatik o.ä., alternativ eine IT-Ausbildung mit Berufserfahrung \n\n- Fundierte Kenntnisse in ITIL-basierten Prozessen sowie Projektmanagementmethoden\n\n- Erfahrung im Umgang mit IT-Service-Management-Systemen\n\n- Kenntnisse einschlägiger Gesetze, Normen und Standards rund um IT-Compliance\n\n- Praxis in der Erstellung von Berichten mittels Reporting-Tools\n\n- Erfahrung in der Betreuung von Geschäftskund:innen im Bereich Informations- oder Kommunikationstechnologie\n\n- Verhandlungssichere Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift\n\nSkills: Analyse, Berichten, Entwicklung, IT, IT-Compliance, IT-Service-Management, ITIL, Koordination, Management, Reporting, Service, Steuerung, Umsetzung, Wirtschaftsinformatik\n\nAnsprechpartner:\nLisa Schneider\nSenior Talent Acquisition Expert\nFERCHAU GmbH, Niederlassung Schweinfurt\nAmsterdamstr. 6 a\n97424 Schweinfurt\n+49 9721 6758-108\nschweinfurt@ferchau.com","Wir suchen einen erfahrenen IT Kundenbetreuuer (m\u002Fw\u002Fd) für eine verantwortungsvolle Position in der IT-Service-Betreuung. In dieser Rolle fungieren Sie als zentrale Ansprechperson für Kunden bei allen IT-bezogenen Anliegen und tragen maßgeblich zur Qualitätssicherung unserer IT-Services bei.\n\nIhre Hauptaufgaben umfassen die Koordination und Steuerung von Eskalations- und Notfallsituationen gemäß ITIL-Standards sowie die Mitwirkung bei der Entwicklung und Umsetzung strategischer IT-Konzepte. Sie überwachen die Einhaltung vertraglich vereinbarter Serviceleistungen und erstellen regelmäßige Service- und Leistungsberichte. Dabei arbeiten Sie eng mit internen Fachabteilungen zusammen, um strukturierte Lösungsansätze zu entwickeln.\n\nWir erwarten ein abgeschlossenes Studium der Wirtschaftsinformatik oder eine vergleichbare IT-Ausbildung mit entsprechender Berufserfahrung. Fundierte Kenntnisse in ITIL-basierten Prozessen und Projektmanagementmethoden sind ebenso erforderlich wie Erfahrung im Umgang mit IT-Service-Management-Systemen. Kenntnisse einschlägiger Gesetze, Normen und Standards rund um IT-Compliance sowie Praxis in der Erstellung von Berichten mittels Reporting-Tools runden Ihr Profil ab.\n\nErfahrung in der Betreuung von Geschäftskunden im Bereich Informations- oder Kommunikationstechnologie ist von Vorteil. Verhandlungssichere Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift sind unerlässlich.\n\nDie Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld Verantwortung zu übernehmen und aktiv zur Weiterentwicklung unserer IT-Services beizutragen.","de","FE61-38129-SW","https:\u002F\u002Ftouch.ferchau.com\u002Fde\u002Fde\u002Fprojekt\u002F500200",{"items":33},[34,53,70,88,106,119,135,162,178,192,206,224,240,260,275],{"id":35,"slug":36,"title":37,"skills":38,"budget":17,"duration":48,"location":49,"onsitePercent":50,"contractType":20,"foundAt":51,"category":52},6530,"consultant-auswahlprozess-telefonie-mwd-remote-rhein-main-gebiet","Consultant Auswahlprozess Telefonie (m\u002Fw\u002Fd) remote - Rhein Main Gebiet",[39,10,40,41,42,43,44,45,46,47],"Telefonie","AI Act","DORA","reglatorische Themen","Erstellen von User Stories","fachliche Analyse & Datenmodellierung","Anforderungsanalyse","Marktkenntnisse KI Bots","Consulting","40 Tage","Rhein Main Gebiet",20,"2026-05-28T09:56:05+00:00",{"id":23,"slug":24,"label":25},{"id":54,"slug":55,"title":56,"skills":57,"budget":17,"duration":17,"location":66,"onsitePercent":17,"contractType":67,"foundAt":68,"category":69},6500,"teamleiter-applikationsmanagement-mwd","Teamleiter Applikationsmanagement (m\u002Fw\u002Fd)",[58,59,60,61,62,63,64,65],"Teamsteuerung","Applikationsmanagement","Incident-Management","Change-Management","Serviceprozesse","IT-Systembetriebs","Stakeholder-Management","Kommunikationsstärke","Siegen","permanent","2026-05-28T09:15:56+00:00",{"id":23,"slug":24,"label":25},{"id":71,"slug":72,"title":73,"skills":74,"budget":17,"duration":82,"location":83,"onsitePercent":84,"contractType":85,"foundAt":86,"category":87},6499,"lead-migration-project-manager-enterprise-it-mwd","Lead Migration Project Manager - Enterprise IT (m\u002Fw\u002Fd)",[75,76,77,10,78,79,64,80,81],"Enterprise-IT-Migrationsprojekte","Rechenzentrumsmigrationen","Hybrid- und Enterprise-Infrastrukturen","DevOps","Risikomanagement","Deutsch C1","Englisch C1","15 Monate","Karlsruhe",75,"temp_work","2026-05-28T09:06:45+00:00",{"id":23,"slug":24,"label":25},{"id":89,"slug":90,"title":91,"skills":92,"budget":17,"duration":17,"location":18,"onsitePercent":19,"contractType":67,"foundAt":104,"category":105},6462,"vertriebsmitarbeiter-it-mwd","Vertriebsmitarbeiter IT (m\u002Fw\u002Fd)",[93,94,95,96,97,98,99,100,101,102,103,13],"Akquise","Analyse","Betriebswirtschaft","CRM","Cloud","Excel","IT","Präsentation","Qualifizierung","SAP","Vertrieb","2026-05-28T08:26:02+00:00",{"id":23,"slug":24,"label":25},{"id":107,"slug":108,"title":109,"skills":110,"budget":17,"duration":17,"location":17,"onsitePercent":17,"contractType":20,"foundAt":117,"category":118},6456,"program-lead-trade-compliance","Program Lead - Trade Compliance",[111,112,113,114,115,116],"Program Management","Trade Compliance","Cross-functional Team Leadership","Business Case Evaluation","Budget Analysis","Risk Assessment","2026-05-28T08:11:18+00:00",{"id":23,"slug":24,"label":25},{"id":120,"slug":121,"title":122,"skills":123,"budget":17,"duration":131,"location":132,"onsitePercent":50,"contractType":20,"foundAt":133,"category":134},6453,"senior-consultant-telefonie-contact-center-conversational-ai-mwd","Senior Consultant Telefonie, Contact Center & Conversational AI (m\u002Fw\u002Fd)",[39,124,125,126,127,128,40,41,129,45,130],"Contact Center","Unified Communications","Conversational AI","KI-Servicebots","Automatisierungslösungen","Compliance","Marktanalyse","6 Monate","Rüsselsheim","2026-05-28T07:56:47+00:00",{"id":23,"slug":24,"label":25},{"id":136,"slug":137,"title":138,"skills":139,"budget":17,"duration":158,"location":159,"onsitePercent":19,"contractType":85,"foundAt":160,"category":161},6447,"enterprise-architect-mwd","Enterprise Architect (m\u002Fw\u002Fd)",[140,141,142,143,144,145,146,147,148,149,150,151,152,153,154,155,156,157],"Enterprise Architecture","Application Portfolio Management","Technology Portfolio Management","ArchiMate","Platform Engineering","DevEx","Team Topologies","ADOIT","Capability Mapping","ITSM","ITFM","CMDB","Lizenzmanagement","Architecture Metrics","Analytics","TBM","ITIL4","IT4IT","18 Monate","Köln","2026-05-28T07:28:07+00:00",{"id":23,"slug":24,"label":25},{"id":163,"slug":164,"title":165,"skills":166,"budget":17,"duration":17,"location":175,"onsitePercent":19,"contractType":20,"foundAt":176,"category":177},6444,"projektmanager-mwd-4","Projektmanager (m\u002Fw\u002Fd)",[10,167,168,169,170,171,79,12,172,173,174],"Scrum","Kanban","Lean-Methoden","5S","KVP","Prozessoptimierung","Koordination","Planung","Hann. Münden","2026-05-28T07:26:51+00:00",{"id":23,"slug":24,"label":25},{"id":179,"slug":180,"title":181,"skills":182,"budget":17,"duration":188,"location":189,"onsitePercent":19,"contractType":20,"foundAt":190,"category":191},6442,"optimierung-der-kapazitaets-und-belastungsplanung","Optimierung der Kapazitäts- und Belastungsplanung",[183,184,185,186,187,102],"Prozessdokumentation","Systemlandschaft-Analyse","Kapazitäts- und Belastungsplanung","MS-Office","MS-Project","2 Monate","Hamburg","2026-05-28T07:26:20+00:00",{"id":23,"slug":24,"label":25},{"id":193,"slug":194,"title":195,"skills":196,"budget":17,"duration":17,"location":203,"onsitePercent":19,"contractType":20,"foundAt":204,"category":205},6396,"wirtschaftsinformatiker-mwd","Wirtschaftsinformatiker (m\u002Fw\u002Fd)",[13,10,197,198,199,200,201,202,12],"Crystal Reports","Power BI","QlikView","Programmierung","Datenbanksysteme","BI","Stralsund","2026-05-28T02:26:57+00:00",{"id":23,"slug":24,"label":25},{"id":207,"slug":208,"title":209,"skills":210,"budget":17,"duration":219,"location":220,"onsitePercent":221,"contractType":20,"foundAt":222,"category":223},6382,"projektmanager-mit-erfahrung-im-bereich-der-gesetzlichen-unfallversicherungen-mwd","Projektmanager mit Erfahrung im Bereich der gesetzlichen Unfallversicherungen (m\u002Fw\u002Fd)",[10,211,212,213,214,215,216,217,218],"PRINCE2","Six Sigma","Change Management","IT Service Management","Programm-Management","Unfallversicherung","Fusionen und Übernahmen","Konfliktlösung","4 Monate","München",10,"2026-05-28T02:05:23+00:00",{"id":23,"slug":24,"label":25},{"id":225,"slug":226,"title":227,"skills":228,"budget":17,"duration":236,"location":237,"onsitePercent":50,"contractType":20,"foundAt":238,"category":239},6380,"it-projektmanager-mwd-automotive-in-teilzeit","IT-Projektmanager (m\u002Fw\u002Fd) Automotive in Teilzeit",[229,230,64,231,167,97,232,129,233,234,235],"IT-Projektmanagement","agiles Projektmanagement","Enterprise Automobilsektor","Netzwerk","PMP","Prince2","Scrum Master","3 Monate+","Stuttgart","2026-05-27T22:10:45+00:00",{"id":23,"slug":24,"label":25},{"id":241,"slug":242,"title":243,"skills":244,"budget":254,"duration":255,"location":256,"onsitePercent":257,"contractType":20,"foundAt":258,"category":259},6376,"senior-scrum-master-psm-iii-csm-safe-contract","Senior Scrum Master PSM I\u002FII CSM SAFe (contract)",[245,246,247,248,78,249,250,251,252,253],"Scrum Master Zertifizierung (PSM I\u002FII, CSM)","SAFe Framework","Agile Methoden","Jira","Coaching","Moderation","Deutsch C1\u002FC2","Englisch C1\u002FC2","ICT-Erfahrung","115 CHF\u002Fh","24 Monate mit Option, Start Juni 2026","Bern",70,"2026-05-27T17:56:27+00:00",{"id":23,"slug":24,"label":25},{"id":261,"slug":262,"title":263,"skills":264,"budget":17,"duration":17,"location":272,"onsitePercent":19,"contractType":67,"foundAt":273,"category":274},6356,"business-development-manager-software-solutions-product-strategy-mwd-in-direktvermittlung","Business Development Manager Software Solutions & Product Strategy (m\u002Fw\u002Fd) in Direktvermittlung",[265,103,266,130,267,268,269,270,271],"Business Development","Softwareprodukte","Wettbewerbsanalyse","Vertragsverhandlung","Produktpräsentation","Marketing","Interkulturelle Kompetenz","Leipzig","2026-05-27T15:26:02+00:00",{"id":23,"slug":24,"label":25},{"id":276,"slug":277,"title":278,"skills":279,"budget":17,"duration":285,"location":286,"onsitePercent":50,"contractType":85,"foundAt":287,"category":288},6343,"scrum-master-remote-und-muenster-mwd","Scrum Master, remote und Münster (m\u002Fw\u002Fd)",[235,247,280,281,282,283,284,218],"Team Coaching","Scrum-Events Moderation","FinTech","Bankenwelt","Kommunikation","10-12 months","Münster","2026-05-27T15:01:31+00:00",{"id":23,"slug":24,"label":25}]