[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-first-level-supporter-mwd":3,"similar-first-level-supporter-mwd":40},{"id":4,"slug":5,"title":6,"skills":7,"budget":26,"duration":26,"location":27,"onsitePercent":28,"contractType":29,"foundAt":30,"category":31,"description":35,"rawText":36,"language":37,"projectId":38,"sourceUrl":39},2103,"first-level-supporter-mwd","First Level Supporter (m\u002Fw\u002Fd)",[8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25],"Active Directory","Windows 10","Windows 11","Microsoft 365","Ticketsystem","Remote-Support-Tools","macOS","iOS","iPadOS","PC-Hardware","Netzwerktechnik","TCP\u002FIP","DHCP","DNS","WLAN","802.1x","IT-Sicherheit","DSGVO",null,"Essen",100,"contracting","2026-05-13T06:25:37+00:00",{"id":32,"slug":33,"label":34},5,"it_infra_security","IT-Infrastruktur & Security","IT-Support-Position für die Bearbeitung von Incidents und Service Requests über verschiedene Kanäle. Eigenständige Lösung von Standardanfragen im 1st-Level-Support sowie Remote-Support und Walk-to-Desk-Service für Endanwender. Koordination externer Dienstleister bei Hardware-Reparaturen.","First Level Supporter (m\u002Fw\u002Fd)\nProjektnummer: FE94-74680-W\nStandort: Essen, Nordrhein-Westfalen\nArbeitsweise: Vor Ort\nLaufzeit: Keine Angabe\nStartdatum: Keine Angabe\n\nDein Aufgabengebiet:\n- Annahme, Erfassung und Bearbeitung von Incidents und Service Requests über Telefon, Ticketsystem und E-Mail\n\n- Analyse und eigenständige Lösung von Standardanfragen im 1st-Level-Support\n\n- Durchführung von Remote-Support sowie Walk-to-Desk-Service für Endanwender am Standort\n\n- Nutzung, Pflege und Weiterentwicklung bestehender Lösungsleitfäden (Quick Calls, Wissensdatenbank)\n\n- Sicherstellung der Einhaltung definierter Service Level Agreements (SLAs) und Serviceklassen\n\n- Proaktive und transparente Kommunikation mit Anwendern während der gesamten Ticketbearbeitung\n\n- Koordination und Steuerung externer Dienstleister bei Hardware-Reparaturen am Standort nach Freigabe durch die zentrale IT\n\nDein Profil:\n- Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation beziehungsweise Quereinstieg mit relevanter Berufserfahrung\n\n- Erfahrung im IT-Service-Desk oder 1st-Level-Support sowie sicherer Umgang mit Ticketsystemen\n\n- Sehr gute Kenntnisse in Windows 10 und 11, gute Kenntnisse in Microsoft 365 sowie Erfahrung mit Remote-Support-Tools\n\n- Grundkenntnisse in macOS sowie gute Kenntnisse in iOS und iPadOS\n\n- Fundierte Kenntnisse in PC- und Notebook-Hardware, Peripheriegeräten, Drucker- und Scanner-Technologie sowie mobilen Endgeräten\n\n- Grundkenntnisse in Netzwerktechnik inklusive TCP IP, DHCP, DNS, WLAN, 802.1x und Active Directory Benutzerverwaltung\n\n- Ausgeprägtes Bewusstsein für IT-Sicherheit, Umgang mit Antivirenlösungen und Grundverständnis der DSGVO\n\n- Strukturierte, zuverlässige und selbstständige Arbeitsweise mit hoher Serviceorientierung und Kommunikationsstärke\n\n- Fähigkeit, auch bei hohem Ticketaufkommen priorisiert und ruhig zu arbeiten\n\n- Teamfähigkeit sowie Bereitschaft zur engen Zusammenarbeit mit Onsite- und 2nd-Level-Teams und zur konsequenten Anwendung standardisierter Prozesse\n\nSkills: Active Directory, Analyse, Arbeitsweise, DHCP, DNS, DSGVO, IT, IT-Sicherheit, Kommunikation, Koordination, Netzwerktechnik, Service, Sicherheit, Steuerung, Teamfähigkeit, Ticketsystem, WLAN, Windows, Windows 10, iOS\n\nAnsprechpartner:\nLisa Ragginger\nPersonalreferentin\nFERCHAU GmbH, Niederlassung Wuppertal\nFriedrich-Engels-Allee 20\n42103 Wuppertal\n+49 202 478669-0\nwuppertal@ferchau.com","de","FE94-74680-W","https:\u002F\u002Ftouch.ferchau.com\u002Fde\u002Fde\u002Fprojekt\u002F505177",{"items":41},[42,59,74,103,128],{"id":43,"slug":44,"title":45,"skills":46,"budget":26,"duration":54,"location":55,"onsitePercent":56,"contractType":29,"foundAt":57,"category":58},4881,"it-systemadministrator-it-techniker-produktion-mobile-devices-mwd","IT-Systemadministrator \u002F IT-Techniker Produktion + Mobile Devices (m\u002Fw\u002Fd)",[47,48,49,50,18,51,19,52,53],"IT-Systemadministration","Zebra-Scanner","SOTI MobiControl","Mobile Device Management","LAN\u002FWLAN","Labeldrucker","Produktionsmaschinen-Anbindung","01.06.2026 - 31.01.2027","Köln",50,"2026-05-20T14:45:38+00:00",{"id":32,"slug":33,"label":34},{"id":60,"slug":61,"title":62,"skills":63,"budget":26,"duration":70,"location":71,"onsitePercent":56,"contractType":29,"foundAt":72,"category":73},4873,"windows-system-engineer-mwd","Windows System Engineer (m\u002Fw\u002Fd)",[64,65,21,20,66,67,68,69],"Windows Server","Active Directory Domain Services","PowerShell","NPS","Authentifizierungsdienste","Netzwerkadministration","> 12 months","Gilching","2026-05-20T14:26:32+00:00",{"id":32,"slug":33,"label":34},{"id":75,"slug":76,"title":77,"skills":78,"budget":97,"duration":98,"location":99,"onsitePercent":100,"contractType":29,"foundAt":101,"category":102},4862,"service-delivery-manager-pki-kryptografie-operations-mwd","Service Delivery Manager PKI & Kryptografie Operations (m\u002Fw\u002Fd)",[79,80,81,82,83,84,85,86,87,88,89,90,91,92,93,94,95,96],"PKI","Kryptografie","IT Service Management","Cyber Security","Hardware Security Modules","Secrets Management","DORA","ISO 27001","PCI-DSS","BSI Grundschutz","NIST-Framework","Keyfactor EJBCA","DigiCert ONE","HashiCorp Vault","Thales Luna HSMs","Stakeholder Management","Deutsch C1","Englisch B1","auf Anfrage","09\u002F2026 bis 12\u002F2027","München",10,"2026-05-20T14:06:15+00:00",{"id":32,"slug":33,"label":34},{"id":104,"slug":105,"title":106,"skills":107,"budget":26,"duration":124,"location":26,"onsitePercent":125,"contractType":29,"foundAt":126,"category":127},4858,"5g-core-network-consultant-mwd-latency-performance","5G Core Network Consultant (m\u002Fw\u002Fd) - Latency & Performance",[108,109,110,111,112,113,114,115,116,117,118,119,120,121,122,123],"TIG-Stack","Telegraf","InfluxDB","Grafana","gNMI","SNMP","Netflow","Cisco","Juniper","IP","MPLS","VoIP","IPTV","QoS","Projektmanagement","5G Core Network","04.05.2026 - 30.12.2026",0,"2026-05-20T14:05:58+00:00",{"id":32,"slug":33,"label":34},{"id":129,"slug":130,"title":131,"skills":132,"budget":26,"duration":26,"location":138,"onsitePercent":26,"contractType":29,"foundAt":139,"category":140},4804,"outlook-exchangemailbox-analyse-expert-mwd","Outlook Exchange\u002FMailbox Analyse Expert (m\u002Fw\u002Fd)",[11,133,134,135,136,137],"Exchange Online","Microsoft Graph API","Mailbox-Analyse","Datenaufbereitung","Reporting","Thüringen","2026-05-20T12:20:54+00:00",{"id":32,"slug":33,"label":34}]