[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-berater-im-bereich-digital-customer-service-wmd":3,"similar-berater-im-bereich-digital-customer-service-wmd":23},{"id":4,"slug":5,"title":6,"skills":7,"budget":10,"duration":10,"location":10,"onsitePercent":10,"contractType":11,"foundAt":12,"category":13,"description":17,"rawText":18,"webTitle":19,"webText":20,"language":21,"projectId":10,"sourceUrl":22},6044,"berater-im-bereich-digital-customer-service-wmd","Berater im Bereich Digital Customer Service (w\u002Fm\u002Fd)",[8,9],"Digital Customer Service","Beratung",null,"contracting","2026-05-26T14:25:13+00:00",{"id":14,"slug":15,"label":16},8,"it_consulting","Projektmanagement & Beratung","Freiberufliche Projekttätigkeit als Berater im Bereich Digital Customer Service.","Für eine freiberufliche Projekttätigkeit suchen wir eine\u002Feinen\n\nBerater im Bereich Digital Customer Service (w\u002Fm\u002Fd)","Berater im Bereich Digital Customer Service","Für eine freiberufliche Projekttätigkeit wird ein erfahrener Berater im Bereich Digital Customer Service gesucht. In dieser Position unterstützen Sie bei der strategischen Weiterentwicklung und Optimierung digitaler Kundenservice-Prozesse.\n\nIhre Aufgaben umfassen die Analyse bestehender Customer Service-Strukturen, die Entwicklung von Verbesserungskonzepten sowie die Implementierung moderner digitaler Lösungen. Sie beraten bei der Einführung neuer Technologien und Tools zur Steigerung der Kundenservice-Qualität und -Effizienz.\n\nWir erwarten fundierte Erfahrungen in der Beratung von Unternehmen im Bereich Kundenservice, idealerweise mit Schwerpunkt auf digitale Transformation. Kenntnisse in Customer Journey Mapping, Omnichannel-Strategien und modernen Service-Technologien sind von Vorteil. Sie sollten über ausgeprägte analytische Fähigkeiten verfügen und komplexe Sachverhalte strukturiert aufbereiten können.\n\nErwünscht sind mehrjährige Beratungserfahrung, vorzugsweise in Unternehmensberatungen oder als selbstständiger Berater. Kenntnisse in Projektmanagement sowie Erfahrungen mit Change Management-Prozessen runden Ihr Profil ab.\n\nDie Tätigkeit bietet die Möglichkeit, an innovativen Projekten zur Digitalisierung des Kundenservice mitzuwirken und nachhaltige Verbesserungen zu implementieren. Sie arbeiten in einem dynamischen Umfeld mit direktem Einfluss auf strategische Entscheidungen.","de","https:\u002F\u002Fwww.etengo.de\u002Fit-projektsuche\u002F101921\u002F",{"items":24},[25,41,68,89,110,128,147,157,169,185,197,215,230,257,272],{"id":26,"slug":27,"title":28,"skills":29,"budget":36,"duration":37,"location":10,"onsitePercent":38,"contractType":11,"foundAt":39,"category":40},6081,"beraterentwickler-digital-customer-service","Berater\u002FEntwickler Digital Customer Service",[8,30,31,32,33,34,35],"Chatbot-Konzeption","Digitales Anliegenmanagement","Prozessoptimierung","Roadmap-Entwicklung","Stakeholder-Management","Datenanalyse","auf Anfrage","6M+",0,"2026-05-26T15:30:38+00:00",{"id":14,"slug":15,"label":16},{"id":42,"slug":43,"title":44,"skills":45,"budget":62,"duration":63,"location":64,"onsitePercent":65,"contractType":11,"foundAt":66,"category":67},6062,"lead-analytiker-anforderungsanalyse-ab-01072026-remote-und-teilweise-nach-nuernberg-gesucht","Lead-Analytiker Anforderungsanalyse ab 01.07.2026 remote und teilweise nach Nürnberg gesucht",[46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61],"Software Engineering","Erhebungstechniken der Anforderungsanalyse","V-Modell des Bundes (V-Modell XT)","Geschäftsprozessmodellierung (EPK, BPMN)","Objektorientierte Analyse (OOA)","Fachliche Modellierung: UML, ERM, SERM","Domain Specific Languages (DSL)","Modellierungswerkzeuge (vorzugsweise Innovator)","Objektorientiertes Design (OOD)","Software-Architektur","MDA","Testverfahren, Abnahmekriterien","Usability","Anforderungsmanagement","Qualitätsmanagement","Wissensmanagement & Tools (z.B. Confluence)","95,00 EUR\u002Fh","01.07.2026 - 31.12.2026","Nürnberg",24,"2026-05-26T14:40:55+00:00",{"id":14,"slug":15,"label":16},{"id":69,"slug":70,"title":71,"skills":72,"budget":10,"duration":83,"location":84,"onsitePercent":85,"contractType":86,"foundAt":87,"category":88},6060,"scrum-master-mwd-6","Scrum Master (m\u002Fw\u002Fd)",[73,74,75,76,77,78,79,80,81,82],"Scrum Master","SAFe","Agile Skalierung","Scrum-Events","Prozessmodellierung","Moderation","Konfliktlösung","Projektmanagement","PSM","CSM","36 Monate","Frankfurt",20,"temp_work","2026-05-26T14:37:04+00:00",{"id":14,"slug":15,"label":16},{"id":90,"slug":91,"title":92,"skills":93,"budget":10,"duration":105,"location":106,"onsitePercent":107,"contractType":11,"foundAt":108,"category":109},6053,"pmo-netzwerkmigration-mwd","PMO Netzwerkmigration (m\u002Fw\u002Fd)",[80,94,95,74,96,97,98,99,100,101,102,103,104],"PMO","Agile Projektmanagementmethoden","Scrum","Kanban","Scrum Master Zertifizierung","MS Office","MS Project","MS Visio","JIRA","SAP PPM","IT-Infrastruktur Migration","10-12 months","Frankfurt am Main",50,"2026-05-26T14:28:38+00:00",{"id":14,"slug":15,"label":16},{"id":111,"slug":112,"title":113,"skills":114,"budget":123,"duration":124,"location":64,"onsitePercent":125,"contractType":11,"foundAt":126,"category":127},6020,"75-remote-it-architekt-mwd-anwendung-zum-datenaustausch-zw-behoerden-kostenlose-einarbeitung","75% Remote: IT-Architekt (m\u002Fw\u002Fd) Anwendung zum Datenaustausch zw. Behörden - Kostenlose Einarbeitung",[115,116,117,118,119,120,121,122],"IT-Architektur","Stammdatenverwaltung","XÖV-Schnittstellen-Standards","vernetzte IT-Verfahren","Bundesbehörden","synchrone\u002Fasynchrone Kommunikationsmuster","Containertechnologien","OSCI","86 EUR\u002Fh","01.07.2027 - 31.12.2026",25,"2026-05-26T13:51:04+00:00",{"id":14,"slug":15,"label":16},{"id":129,"slug":130,"title":131,"skills":132,"budget":36,"duration":142,"location":84,"onsitePercent":143,"contractType":144,"foundAt":145,"category":146},6016,"it-consultant-kombau-kundenkommunikation-itil-mwd-90-remote","IT-Consultant (KOMBau, Kundenkommunikation, ITIL) (m\u002Fw\u002Fd) 90% remote",[133,134,135,136,74,137,138,139,140,141],"KOMBau","Kundenkommunikation","ITIL","IT-Projektleitung","DevOps","Transport und Logistik","Jira","Confluence","TAF\u002FTAP-TSI","10.06.2026 – 31.12.2026",10,"permanent","2026-05-26T13:46:15+00:00",{"id":14,"slug":15,"label":16},{"id":148,"slug":149,"title":71,"skills":150,"budget":10,"duration":83,"location":84,"onsitePercent":107,"contractType":86,"foundAt":155,"category":156},6004,"scrum-master-mwd-5",[73,74,151,152,80,79,78,153,154],"Agile Methoden","Team-Coaching","Risikomanagement","Prozessmanagement","2026-05-26T12:51:17+00:00",{"id":14,"slug":15,"label":16},{"id":158,"slug":159,"title":160,"skills":161,"budget":165,"duration":166,"location":84,"onsitePercent":14,"contractType":86,"foundAt":167,"category":168},5987,"projektleiteragile-coach-groesstenteils-remote-und-mal-nach-frankfurt-gesucht","Projektleiter\u002Fagile Coach größtenteils remote und mal nach Frankfurt gesucht",[136,162,135,137,74,134,163,164,139,140],"Agile Coach","Transport und Logistikindustrie","Problemlösung","800 EUR\u002FTag","10.06.2026 - 31.12.2026","2026-05-26T11:35:39+00:00",{"id":14,"slug":15,"label":16},{"id":170,"slug":171,"title":172,"skills":173,"budget":10,"duration":10,"location":182,"onsitePercent":107,"contractType":11,"foundAt":183,"category":184},5984,"business-it-advisor-mwd-2","Business IT Advisor (m\u002Fw\u002Fd)",[174,175,176,177,178,179,180,181],"Analyse","Business Analyse","IT","Koordination","Architektur","MINT-Studium","Energiesystem","Kommunikationsstärke","Bayreuth","2026-05-26T11:25:44+00:00",{"id":14,"slug":15,"label":16},{"id":186,"slug":187,"title":188,"skills":189,"budget":36,"duration":193,"location":194,"onsitePercent":85,"contractType":11,"foundAt":195,"category":196},5964,"product-owner-fuer-frontend-themen","Product Owner für Frontend Themen",[190,97,80,191,192,139],"Agile Prozesse","UI Entwicklung","Product Ownership","3 Monate +","Friedrichshafen","2026-05-26T10:30:28+00:00",{"id":14,"slug":15,"label":16},{"id":198,"slug":199,"title":200,"skills":201,"budget":10,"duration":210,"location":211,"onsitePercent":212,"contractType":11,"foundAt":213,"category":214},5925,"projektleiter-gastro-steuerung-mwd","Projektleiter GASTRO Steuerung (m\u002Fw\u002Fd)",[80,202,203,204,205,154,206,207,208,209],"Betriebswirtschaftliches Studium","GASTRO-Prozesse","Materialwirtschaft","SAP","Budgetplanung","KPI-Optimierung","Software-Implementierung","Personalprozesse HR","> 12 months","Neu-Ulm",100,"2026-05-26T08:41:28+00:00",{"id":14,"slug":15,"label":16},{"id":216,"slug":217,"title":218,"skills":219,"budget":36,"duration":227,"location":10,"onsitePercent":38,"contractType":11,"foundAt":228,"category":229},5917,"itil-itsm-manager","ITIL \u002F ITSM Manager",[135,220,221,222,223,224,225,226],"ITSM","IT Service Management","Ticketing-Tools","End-User-Support","Service Delivery Management","Deutsch","Englisch","6 Monate","2026-05-26T08:31:15+00:00",{"id":14,"slug":15,"label":16},{"id":231,"slug":232,"title":233,"skills":234,"budget":10,"duration":253,"location":254,"onsitePercent":10,"contractType":11,"foundAt":255,"category":256},5906,"itmultiprojektmanager","IT‑Multi‑Projektmanager",[80,235,236,237,238,239,153,240,241,242,243,244,245,246,247,248,249,250,251,252],"IT-Multi-Projektmanagement","Technisches Consulting","Infrastrukturbetrieb","Projektcontrolling","Kapazitätsplanung","Netzwerk","IT-Betrieb","Datenbanken","Oracle","PostgreSQL","Virtualisierung","Cloud","Monitoring","Change Management","Release Management","Incident Management","Präsentation","Verhandlungsführung","12 Monate","Stuttgart","2026-05-26T08:05:38+00:00",{"id":14,"slug":15,"label":16},{"id":258,"slug":259,"title":260,"skills":261,"budget":10,"duration":267,"location":268,"onsitePercent":269,"contractType":11,"foundAt":270,"category":271},5903,"product-owner-genesys-cloud-mwd-3","Product Owner Genesys Cloud (m\u002Fw\u002Fd)",[262,80,263,264,265,266,225,226],"Product Owner","Genesys Cloud","JSON","REST-APIs","Stakeholder Management","7-9 months","Berlin oder Hamburg",40,"2026-05-26T07:41:10+00:00",{"id":14,"slug":15,"label":16},{"id":273,"slug":274,"title":275,"skills":276,"budget":10,"duration":281,"location":282,"onsitePercent":38,"contractType":11,"foundAt":283,"category":284},5895,"mehrere-teilprojektleiter-gesucht-schulungen-testmanagement-und-forderungsmanagement","Mehrere Teilprojektleiter gesucht (Schulungen, Testmanagement und Forderungsmanagement)",[80,277,278,279,280],"Schulungsmanagement","Test Management","Forderungsmanagement","Requirements Management","18 Monate","Münster","2026-05-26T02:07:25+00:00",{"id":14,"slug":15,"label":16}]