[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-75-remote-itsm-process-management-hands-on-for-cloud-platform-fmd":3,"similar-75-remote-itsm-process-management-hands-on-for-cloud-platform-fmd":38},{"id":4,"slug":5,"title":6,"skills":7,"budget":21,"duration":22,"location":23,"onsitePercent":24,"contractType":25,"foundAt":26,"category":27,"description":31,"rawText":32,"webTitle":33,"webText":34,"language":35,"projectId":36,"sourceUrl":37},12611,"75-remote-itsm-process-management-hands-on-for-cloud-platform-fmd","75% remote: ITSM Process Management (hands-on) for cloud platform (f\u002Fm\u002Fd)",[8,9,10,11,12,13,14,15,16,17,18,19,20],"ITSM","Service Management","Operations Excellence","Incident Management","Change Management","Problem Management","Kubernetes","Containers","Infrastructure","Process KPIs","Governance","English C1","German C1","Verhandelbar","01.07.2026 - 31.12.2026","Frankfurt am Main",25,"contracting","2026-06-12T09:27:06+00:00",{"id":28,"slug":29,"label":30},5,"it_infra_security","IT-Infrastruktur & Security","Suche nach ITSM Process Manager für Cloud-Plattform in Deutschland. Verantwortung für Day-to-Day Management von Incident, Change, Problem und Service Request Prozessen. Koordination über T2\u002FT3 und Product Teams mit Fokus auf operative Exzellenz in produktiver Umgebung.","Jobtitel: 75% remote: ITSM Process Management (hands-on) for cloud platform (f\u002Fm\u002Fd)\nZahlungsintervall: Stündlich\nLohnsatz: Verhandelbar\nOrt: Remote, Frankfurt am Main\nJob veröffentlicht: 12-06-2026\nJob-ID: 76698\nName: Mia Martinovic\nE-Mail: E-Mail: Mia.Martinovic@nemensis.de Mia.Martinovic@nemensis.de\n\nStellenbeschreibung\n\nFor our client we are looking for an ITSM Process Management (hands-on) for cloud platform (f\u002Fm\u002Fd)\n\nStart: 01.07.2026\nDuration: 31.12.2026++\nCapacity: 100%\nLocation: 75% Remote, 25% Frankfurt (occasionally, sometimes Berlin)\n1 week Frankfurt \u002F 3 weeks remote in rotation, up to 50% onsite in peak times\nLanguage: English is a must (C1), German is a must (C1)\n\nTeam:\nThe local operations team for Germany is responsible for running a production platform in Germany which will host all productive business applications for Germany.\n\nTasks:\n- Own day-to-day management of the core ITSM processes for the platform (Incident, Major Incident, Problem, Change, Service Request, Knowledge.\n- Coordinatation of execution of core ITSM processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge) across T2\u002FT3 and product stakeholders to ensure consistent handling end-to-end.\n- Triage and steer work in the ITSM queue(s): validate completeness, assign\u002Froute to the right resolver group, ensure correct categorization, priority\u002Furgency, and customer impact statements.\n- Ensure operational discipline in ticket handling: timely updates, stakeholder communication, correct status progression, and quality closure (including linking related incidents\u002Fproblems\u002Fchanges).\n- Orchestrate Major Incident execution support: ensure roles are assigned, comms are running, timeline is captured, follow-ups are created, and PIR\u002FRCA actions are tracked to completion.\n- Coordination of change execution: ensure requests are correctly raised, risk\u002Fimpact is documented, approvals are obtained, schedules are respected, implementation evidence is captured, and outcomes are recorded (success\u002Frollback).\n\nSkills (must-have):\n- 5+ years in ITSM \u002F Service Management \u002F Operations Excellence roles (Process Manager, Service Delivery, Ops Enablement, or equivalent) with demonstrated leadership in mission-critical environments.\n- Hands-on experience managing Incident, Change, and Problem processes in a production environment (preferably mission-critical).\n- Proven experience running governance routines (CAB, PIR, Problem Review) and driving measurable outcomes.\n- Strong understanding of modern platform operations (Kubernetes\u002Fcontainers, automation, observability, basic infrastructure: compute, storage, network), sufficient to govern specialists.\n- Experience defining process KPIs, building dashboards, and leading continuous improvement initiatives\n\nSkills (should-have):\n- Experience operating in regulated \u002F high-availability industries (banking, telco, public sector, healthcare, automotive).\n- Experience with SRE practices (SLOs\u002FSLIs, error budgets) and reliability management.\n- Platform delivery concepts: GitOps and IaC awareness (Terraform\u002FOpenTofu, ArgoCD, Helm) to govern deployment\u002Freadiness standards.\n- Experience with operating models spanning T1\u002FT2\u002FT3 and product\u002Fengineering teams.","ITSM Process Manager für Cloud-Plattform (m\u002Fw\u002Fd)","Wir suchen einen erfahrenen ITSM Process Manager (m\u002Fw\u002Fd) für die Verwaltung und Optimierung von IT-Service-Management-Prozessen auf einer produktiven Cloud-Plattform. In dieser Rolle sind Sie verantwortlich für die tägliche Steuerung und Koordination von Incident-, Change-, Problem- und Service-Request-Prozessen in einer mission-critical Umgebung.\n\nIhre Aufgaben umfassen die Triage und Steuerung von ITSM-Tickets, die Sicherstellung von Operational Discipline bei der Ticketbearbeitung, die Orchestrierung von Major-Incident-Reaktionen sowie die Koordination von Change-Prozessen. Sie werden eng mit T2\u002FT3-Teams und Stakeholdern zusammenarbeiten, um konsistente und qualitativ hochwertige Prozessabläufe zu gewährleisten. Darüber hinaus führen Sie Governance-Routinen durch und treiben kontinuierliche Verbesserungsinitiativen voran.\n\nWir erwarten mindestens 5 Jahre Erfahrung in ITSM-, Service-Management- oder Operations-Excellence-Rollen mit nachgewiesener Führungskompetenz in kritischen Umgebungen. Praktische Erfahrung in der Verwaltung von Incident-, Change- und Problem-Prozessen in Produktionsumgebungen ist erforderlich. Sie sollten moderne Plattformoperationen (Kubernetes, Container, Automation, Observability) verstehen und Governance-Routinen wie CAB und PIR durchführen können. Erfahrung mit KPI-Definition, Dashboard-Entwicklung und Continuous-Improvement-Initiativen ist notwendig.\n\nVorteilhaft sind Erfahrungen in regulierten oder hochverfügbaren Branchen sowie Kenntnisse von SRE-Praktiken. Fließende Englisch- und Deutschkenntnisse (C1) sind erforderlich.\n\nDie Position ist zu 75% remote mit gelegentlichen Vor-Ort-Terminen. Beginn: 01.07.2026, Laufzeit bis mindestens 31.12.2026.","en","76698","https:\u002F\u002Fjobs.nemensis.de\u002Fjob\u002F76698\u002F75-remote-itsm-process-management-hands-on-for-cloud-platform-f-m-d",{"items":39},[40,63,83,106,132,150,178,201,234,256,271,289,302,319,336],{"id":41,"slug":42,"title":43,"skills":44,"budget":57,"duration":58,"location":59,"onsitePercent":60,"contractType":25,"foundAt":61,"category":62},12639,"nis2-network-engineer","NIS2 Network Engineer",[45,46,47,48,49,50,51,52,53,54,55,56],"Network Engineering","NIS2","Netzwerksegmentierung","Firewall (Fortinet\u002FCheck Point)","LAN\u002FWAN\u002FVPN","Routing und Switching","NAC (Cisco ISE\u002FAruba ClearPass)","Monitoring und Logging Tools","Zero Trust","Technische Dokumentation","BSI Grundschutz","CIS Hardening",null,"3-6 Monate mit Verlängerungsoption","Hamburg oder NRW",50,"2026-06-12T11:05:52+00:00",{"id":28,"slug":29,"label":30},{"id":64,"slug":65,"title":66,"skills":67,"budget":57,"duration":79,"location":80,"onsitePercent":60,"contractType":25,"foundAt":81,"category":82},12630,"it-spezialist-mwd-leit-und-netzwerksysteme","IT-Spezialist (m\u002Fw\u002Fd) Leit- und Netzwerksysteme",[68,69,70,71,72,73,74,75,76,77,78],"Leit- und Netzwerksysteme","Netzwerktechnik","Switch-Administration","Linux","Microsoft-Technologien","MS Office","SCADA","Betriebsleitsysteme","Verkehrstechnik","Infrastruktur-Projekte","SAP","3 Monate+","Nürnberg","2026-06-12T10:26:27+00:00",{"id":28,"slug":29,"label":30},{"id":84,"slug":85,"title":86,"skills":87,"budget":57,"duration":57,"location":103,"onsitePercent":60,"contractType":25,"foundAt":104,"category":105},12624,"systemadministrator-softwareverteilung-medienbranche-mwd","Systemadministrator Softwareverteilung Medienbranche (m\u002Fw\u002Fd)",[88,89,90,91,92,93,94,95,96,97,98,99,100,101,102],"Systemadministration","FrontRange DSM 7.x","Windows PowerShell","Windows 10\u002F11","Windows Server 2016+","GPO","Softwareverteilung","Packaging","VBS","VBA","Citrix Virtual Apps and Desktops","ITIL Foundation","Ivanti","PSAppDeploy Toolkit","PowerBench","München","2026-06-12T10:25:27+00:00",{"id":28,"slug":29,"label":30},{"id":107,"slug":108,"title":109,"skills":110,"budget":57,"duration":128,"location":129,"onsitePercent":60,"contractType":25,"foundAt":130,"category":131},12623,"web-security-architekt-public-mwd","Web Security Architekt - Public (m\u002Fw\u002Fd)",[111,112,113,114,115,116,117,118,119,120,121,122,123,124,125,126,127],"Web Security","Performance Testing","Technische Analyse","Webarchitekturen","APIs","DevTools","Lighthouse","OWASP ZAP","Burp Suite","Lasttests","JMeter","k6","Log-Analyse","Barrierefreiheit","BITV\u002FWCAG","BPMN 2.0","OZG-Umfeld","> 12 months","Angermünde, Brandenburg","2026-06-12T10:16:11+00:00",{"id":28,"slug":29,"label":30},{"id":133,"slug":134,"title":135,"skills":136,"budget":57,"duration":144,"location":145,"onsitePercent":146,"contractType":147,"foundAt":148,"category":149},12599,"it-systemadministrator-mwd-7","IT-Systemadministrator (m\u002Fw\u002Fd)",[137,138,139,140,141,142,143],"IT-Systemadministration","IT-Infrastruktur","Digital Signage","Videoüberwachung","3rd-Level-Support","Deutsch C-Niveau","Englisch B-Niveau","unbefristet","Künzelsau",40,"permanent","2026-06-12T09:06:46+00:00",{"id":28,"slug":29,"label":30},{"id":151,"slug":152,"title":153,"skills":154,"budget":57,"duration":173,"location":174,"onsitePercent":175,"contractType":25,"foundAt":176,"category":177},12594,"senior-it-consultant-mwd-mobile-security-mit-omnissa-zertifizierung","Senior IT-Consultant (m\u002Fw\u002Fd) Mobile Security mit Omnissa Zertifizierung",[155,156,157,158,159,160,161,162,163,164,165,166,138,167,168,169,115,170,171,172],"Omnissa Certified Administrator","Omnissa Certified Engineer","Mobile Security","Android-Spezialisierung","PCAPDroid","Custom Android ROMs","Workspace ONE","MDM\u002FUEM-Lösungen","Wellensteuerungen","Endgerätesicherheit","Security-Beratung","BSI-Standards","Hardening","VS-Umgebungen","Automatisierung","Dashboards","Logging","Hersteller-Koordination","Mitte August 2026 bis 31.12.2027","Bonn",6,"2026-06-12T08:46:17+00:00",{"id":28,"slug":29,"label":30},{"id":179,"slug":180,"title":181,"skills":182,"budget":196,"duration":197,"location":23,"onsitePercent":198,"contractType":25,"foundAt":199,"category":200},12555,"senior-enterprise-architect-netzwerkstrategie-ccie-enterprise-infrastructure","Senior Enterprise Architect Netzwerkstrategie | CCIE Enterprise Infrastructure",[183,184,185,186,187,188,189,190,191,192,193,194,195],"Enterprise Architect","CCIE Enterprise Infrastructure","Netzwerkarchitektur","Netzwerkstrategie","Enterprise-Zielarchitekturen","Architektur-Roadmaps","Transformationspläne","Regulatorische Anforderungen","Security und Compliance","Business Capability Maps","IT-Governance","Deutsch Muttersprache","Englisch C1","max. 900 EUR\u002FTag","01.07.2026 - 31.12.2026 (120 Tage)",10,"2026-06-12T06:00:49+00:00",{"id":28,"slug":29,"label":30},{"id":202,"slug":203,"title":204,"skills":205,"budget":57,"duration":229,"location":230,"onsitePercent":231,"contractType":25,"foundAt":232,"category":233},12547,"netzwerkadministrator-mwd-7","Netzwerkadministrator (m\u002Fw\u002Fd)",[206,207,208,209,210,211,212,213,214,215,216,217,218,219,220,221,222,223,224,225,226,227,228],"Netzwerkadministration","Routing","Switching","Cisco","Aruba","HP","Juniper","Firewall","Fortinet","Cisco ASA","Palo Alto Networks","VLAN","VPN","DHCP","DNS","Netzwerkmonitoring","SolarWinds","PRTG","Zabbix","Netzwerksicherheit","LAN\u002FWLAN","Troubleshooting","Performance-Analyse","3 Monate (mit Option auf Verlängerung)","Augsburg",100,"2026-06-12T02:06:07+00:00",{"id":28,"slug":29,"label":30},{"id":235,"slug":236,"title":237,"skills":238,"budget":251,"duration":252,"location":253,"onsitePercent":231,"contractType":25,"foundAt":254,"category":255},12546,"first-level-support-windows-client-rollout-mwd-onsite-im-ruhrgebiet","First Level Support & Windows-Client-Rollout (m\u002Fw\u002Fd) – Onsite im Ruhrgebiet",[239,240,241,242,243,244,245,246,247,248,249,250],"First-Level-Support","IT-Support","Windows 10","Windows 11","Endgeräte-Austausch","Hardware","Software","Peripherie","Netzwerk-Grundverständnis","Ticketbearbeitung","Fehleranalyse","Dokumentation","VB","3-6 Monate","Essen","2026-06-12T02:05:59+00:00",{"id":28,"slug":29,"label":30},{"id":257,"slug":258,"title":259,"skills":260,"budget":57,"duration":229,"location":230,"onsitePercent":231,"contractType":25,"foundAt":269,"category":270},12545,"systemadministrator-mwd-12","Systemadministrator (m\u002Fw\u002Fd)",[261,262,220,219,93,263,264,223,265,266,267,11,13,268,71],"Windows Server","Active Directory","VMware","Hyper-V","Nagios","Veeam","Monitoring","PowerShell","2026-06-12T02:05:53+00:00",{"id":28,"slug":29,"label":30},{"id":272,"slug":273,"title":274,"skills":275,"budget":251,"duration":284,"location":285,"onsitePercent":286,"contractType":25,"foundAt":287,"category":288},12543,"netzwerk-und-it-workplace-spezialisten-mwd","Netzwerk- und IT-Workplace-Spezialisten (m\u002Fw\u002Fd)",[276,277,217,206,278,279,280,281,94,227,250,282,283,207],"Aruba Switching","HPE ProCurve","Switch-Migration","Windows 11 Rollout","Client Deployment","Imaging","Netzwerktopologien","Layer-2-Konzepte","2 Monate mit Option auf Verlängerung","Essen, Ruhrgebiet",80,"2026-06-12T02:05:38+00:00",{"id":28,"slug":29,"label":30},{"id":290,"slug":291,"title":292,"skills":293,"budget":57,"duration":298,"location":299,"onsitePercent":231,"contractType":147,"foundAt":300,"category":301},12541,"2nd3rd-level-supporter-mwd-windows","2nd\u002F3rd-Level-Supporter (m\u002Fw\u002Fd) Windows",[294,295,296,240,94,297],"Windows-Server Administration","Microsoft 365","Cloud-Technologien","Fachinformatiker Systemintegration","ab sofort","Drolshagen","2026-06-12T02:05:22+00:00",{"id":28,"slug":29,"label":30},{"id":303,"slug":304,"title":305,"skills":306,"budget":57,"duration":128,"location":316,"onsitePercent":286,"contractType":25,"foundAt":317,"category":318},12496,"administrator-softwareverteilung-scripting-mwd","Administrator - Softwareverteilung & Scripting (m\u002Fw\u002Fd)",[307,308,309,310,311,312,313,92,90,93,314,315],"SW-Verteilung","Anwendungsbereitstellung","DSM 7.x","DSM\u002FDMZ Management Pack (Ivanti)","Advanced Patch Management (Ivanti)","Skript-Erstellung","MS Windows 10\u002F11","Deutsch C2","Englisch B2","Munich","2026-06-11T15:01:24+00:00",{"id":28,"slug":29,"label":30},{"id":320,"slug":321,"title":322,"skills":323,"budget":57,"duration":57,"location":333,"onsitePercent":60,"contractType":25,"foundAt":334,"category":335},12491,"it-support-engineer-mwd-2","IT-Support Engineer (m\u002Fw\u002Fd)",[262,324,325,326,219,220,250,327,240,328,329,207,88,330,331,218,332],"Administration","Azure","Confluence","IT","Informatik","LAN","Systemintegration","Teamfähigkeit","WAN","Jenbach, Tirol","2026-06-11T14:27:38+00:00",{"id":28,"slug":29,"label":30},{"id":337,"slug":338,"title":339,"skills":340,"budget":57,"duration":347,"location":103,"onsitePercent":60,"contractType":348,"foundAt":349,"category":350},12465,"administrator-mwd-softwareverteilung-scripting","Administrator (m\u002Fw\u002Fd) Softwareverteilung \u002F Scripting",[309,341,268,342,262,325,343,344,94,345,346,102,101,99],"Ivanti DSM","Windows Administration","Gruppenrichtlinien (GPO)","Citrix Virtual Apps & Desktops","Paketierung","VBS\u002FVBA","18 Monate, Start September 2026","temp_work","2026-06-11T13:41:07+00:00",{"id":28,"slug":29,"label":30}]