[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"project-1st-level-it-support-specialist-mit-kichatbots-erfahrung-mwd":3,"similar-1st-level-it-support-specialist-mit-kichatbots-erfahrung-mwd":33},{"id":4,"slug":5,"title":6,"skills":7,"budget":19,"duration":20,"location":21,"onsitePercent":22,"contractType":23,"foundAt":24,"category":25,"description":29,"rawText":30,"language":31,"projectId":19,"sourceUrl":32},3537,"1st-level-it-support-specialist-mit-kichatbots-erfahrung-mwd","1st Level IT Support Specialist mit KI\u002FChatbots Erfahrung (m\u002Fw\u002Fd)",[8,9,10,11,12,13,14,15,16,17,18],"1st Level IT Support","JIRA","MS Office","Microsoft Teams","Remote Support","RDP","Chatbots","Voicebots","AI","Ticket-Klassifizierung","Automatisierung",null,"4-6 months","Köln",50,"contracting","2026-05-18T17:11:35+00:00",{"id":26,"slug":27,"label":28},5,"it_infra_security","IT-Infrastruktur & Security","Operativer 1st Level IT Support für logistiknahe Anwendungen mit Fokus auf AI-gestützte Supportlösungen. Bearbeitung von Tickets in JIRA und Mitgestaltung von Chatbots\u002FVoicebots. Remote Support und Automatisierung wiederkehrender Anfragen.","1st Level IT Support Specialist mit KI\u002FChatbots Erfahrung (m\u002Fw\u002Fd)\n\nOrt: Cologne, Deutschland\n\nArbeitsform: Hybrid\n\nBereich: IT Infrastructure & Operations\n\nStart: ASAP\n\nDauer: 4-6 months\n\nWir, die emagine, suchen im Bereich Supply Chain \u002F Logistik (LSP) einen erfahrenen 1st Level IT Support Spezialisten (m\u002Fw\u002Fd). Die Rolle verbindet klassischen operativen IT-Support mit der aktiven Mitgestaltung und Weiterentwicklung AI-gestützter Supportlösungen (z. B. Chatbots und Voicebots).Deine Aufgaben:Operativer 1st Level IT Support für logistiknahe AnwendungenBearbeitung, Analyse und Dokumentation von Tickets in JIRAUnterstützung bei der Konzeption, Einführung und Optimierung von AI-basierten SupportlösungenAutomatisierung wiederkehrender Anfragen im Service DeskDurchführung von Remote Support (u. a. via RDP)Das bringst du mit (Must-have):IT SupportMehrjährige Erfahrung im 1st Level IT SupportSicherer Umgang mit JIRA im TagesgeschäftGute Kenntnisse in MS Office, Outlook und Microsoft TeamsErfahrung im Remote Support (z. B. RDP)AI \u002F Bot-ErfahrungPraktische Erfahrung im Aufbau, Betrieb oder der Konfiguration von:Chatbots oder Voicebots (z. B. Service Desk oder Hotline)Erfahrung im Einsatz von AI für:Ticket-Klassifizierung und VorqualifizierungAutomatisierte Beantwortung von StandardanfragenEntlastung von Support- bzw. Service-Desk-TeamsNice to have:Erfahrung im Logistik- oder Supply-Chain-UmfeldRahmenbedingungenStart: kurzfristig \u002F nach AbspracheEinsatzort: Köln oder Frankfurt (ca. 50 % Remote)Wir freuen uns auf Deine Bewerbung!\n\nAnsprechpartner: Tamara Petrović Turković\n\nE-Mail: tamara.petrovic.turkovic@emagine.de\n\nTel: +49 30 209165146","de","https:\u002F\u002Fportal.emagine.org\u002Fjobs\u002F176432",{"items":34},[35,57,74,91,120],{"id":36,"slug":37,"title":38,"skills":39,"budget":51,"duration":19,"location":52,"onsitePercent":53,"contractType":54,"foundAt":55,"category":56},4918,"technischer-junior-projektmanager-fuer-it-infrastruktur-mwd","Technischer (Junior) Projektmanager für IT-Infrastruktur (m\u002Fw\u002Fd)",[40,41,42,43,44,45,46,47,48,49,50],"Projektmanagement","IT-Infrastruktur","Netzwerk-Technologien","WAN","LAN","WLAN","IT-Sicherheit","Wirtschaftsinformatik","Fachinformatiker","Deutsch","Englisch","60000-90000 EUR pro Jahr","Neckarsulm",100,"temp_work","2026-05-20T21:30:58+00:00",{"id":26,"slug":27,"label":28},{"id":58,"slug":59,"title":60,"skills":61,"budget":19,"duration":71,"location":21,"onsitePercent":22,"contractType":23,"foundAt":72,"category":73},4881,"it-systemadministrator-it-techniker-produktion-mobile-devices-mwd","IT-Systemadministrator \u002F IT-Techniker Produktion + Mobile Devices (m\u002Fw\u002Fd)",[62,63,64,65,66,67,68,69,70],"IT-Systemadministration","Zebra-Scanner","SOTI MobiControl","Mobile Device Management","Netzwerktechnik","LAN\u002FWLAN","TCP\u002FIP","Labeldrucker","Produktionsmaschinen-Anbindung","01.06.2026 - 31.01.2027","2026-05-20T14:45:38+00:00",{"id":26,"slug":27,"label":28},{"id":75,"slug":76,"title":77,"skills":78,"budget":19,"duration":87,"location":88,"onsitePercent":22,"contractType":23,"foundAt":89,"category":90},4873,"windows-system-engineer-mwd","Windows System Engineer (m\u002Fw\u002Fd)",[79,80,81,82,83,84,85,86],"Windows Server","Active Directory Domain Services","DNS","DHCP","PowerShell","NPS","Authentifizierungsdienste","Netzwerkadministration","> 12 months","Gilching","2026-05-20T14:26:32+00:00",{"id":26,"slug":27,"label":28},{"id":92,"slug":93,"title":94,"skills":95,"budget":114,"duration":115,"location":116,"onsitePercent":117,"contractType":23,"foundAt":118,"category":119},4862,"service-delivery-manager-pki-kryptografie-operations-mwd","Service Delivery Manager PKI & Kryptografie Operations (m\u002Fw\u002Fd)",[96,97,98,99,100,101,102,103,104,105,106,107,108,109,110,111,112,113],"PKI","Kryptografie","IT Service Management","Cyber Security","Hardware Security Modules","Secrets Management","DORA","ISO 27001","PCI-DSS","BSI Grundschutz","NIST-Framework","Keyfactor EJBCA","DigiCert ONE","HashiCorp Vault","Thales Luna HSMs","Stakeholder Management","Deutsch C1","Englisch B1","auf Anfrage","09\u002F2026 bis 12\u002F2027","München",10,"2026-05-20T14:06:15+00:00",{"id":26,"slug":27,"label":28},{"id":121,"slug":122,"title":123,"skills":124,"budget":19,"duration":140,"location":19,"onsitePercent":141,"contractType":23,"foundAt":142,"category":143},4858,"5g-core-network-consultant-mwd-latency-performance","5G Core Network Consultant (m\u002Fw\u002Fd) - Latency & Performance",[125,126,127,128,129,130,131,132,133,134,135,136,137,138,40,139],"TIG-Stack","Telegraf","InfluxDB","Grafana","gNMI","SNMP","Netflow","Cisco","Juniper","IP","MPLS","VoIP","IPTV","QoS","5G Core Network","04.05.2026 - 30.12.2026",0,"2026-05-20T14:05:58+00:00",{"id":26,"slug":27,"label":28}]